How to Retain Your Dental Office Staff

Although you may have thought that it would be easy to hire an incredible staff right off the bat and keep them around until retirement, this dream is probably too good to be true! However, there are a few ways for you to make sure you can retain your awesome dental employees for many years to come!

There is no shortage of programs, seminars, and books made to help you learn how to best train and retain your staff, but here are few basics that we can outline in this post to give you a brief overview.

Simple Ways to Retain Staff

Below are a few of the easiest ways to make your staff feel appreciated and improve loyalty to you and your dental practice:

• Show Appreciation – It’s been shown that receiving regular appreciation and positive reinforcement has a very motivating effect on staff. In fact, it can be even more rewarding than receiving a raise! If your team feels unappreciated, you may begin to notice motivation is decreasing and tasks are going undone. Make sure you’re not letting good work go unnoticed.
• Make Your Expectations Clear – It’s important that your staff has proper training and each employee has a clear understanding and outline of their responsibilities. If your team members aren’t clear on your expectations, it’s easy for misunderstandings and conflicts to begin to arise. When each employee has an outline of who is in charge of what around the office, there will be no room for guesswork, chaos, or misunderstandings.
• Have a Hierarchy in Place – Lastly, once your goals and expectations are made clear, create a proper hierarchy in the office. Choose a good dental office manager and allow him or her to be in charge of training, handling staff issues, making new hires, and ensuring the happiness of patients. A well-trained office manager is perhaps the most important decision you’ll make for your office.

Here at CTC Associates, we know that your career as a dentist and business owner can sometimes be a difficult and overwhelming one. Please give us a call if you have any questions about training your dental staff, or learning more about dental transitions or acquisitions.