There are times when you just don’t agree with your co-worker, and that’s all right. Having different opinions and thoughts about how to approach a particular situation is normal. But the main problem arises when the difference in opinion turns into chaos. Here are a few tips you can use to resolve issues between co-workers.
Each co-worker will have a different story to tell, and listening to both the parties’ perspectives is essential to reaching a middle ground. Make sure you’re not biased towards any one employee and act as a fair mediator who has both the workers’ best interests at heart. Try not to come up with a conclusion after only listening to just one side of the story.
After listening to both sides, have the employees sit together in a room and work on a truce. Let them know that both had valid points and how you can use both of their ideas. In addition, inform them that the only way both of their opinions will be implemented is if they settle their issues. This may help to resolve the issue.
In order to resolve the existing issue, you need to get to the bottom of it. How did the conflict start in the first place? By identifying the source of the conflict, you can deduce whether the conflict the issue has risen from is even worth it or not.
After you know all the facts, your job as a mediator is to help develop a solution that leads to dissolving the conflict that mutually benefits both parties and does not show bias on either end.
CTC Associates highly believes in fair conflict resolution and encourages a healthy working environment. They work with offices in, but not limited to, Colorado, Wyoming, Idaho, Alaska, and Hawaii. Get in touch with them now for more guidance regarding workplace problems.