Tips on How to Reactive Inactive Dental Patients

Father and daughter checking-in at dental officeReactivating your inactive dental patients can be a task that often gets pushed to the back burner. This is because the day-to-day issues of your dental office tend to seem more pressing to your team. However, here at CTC Associates, we actually recommend that you set aside between two and four hours each week to work on reactivating patients you haven’t seen in a while.

You’ll find that this time investment pays off once you begin to see your inactive patients return for recommended treatment or for overdue dental cleanings and checkups. Keep in mind that around two-thirds of all restorative dental work originates in hygiene and get that part of your team on board as well!

Patient Reactivation Tips

Below are a few things to keep in mind when you’re putting together a reactivation plan in your dental practice:

  • Unless otherwise specified by your patients, we recommend contacting them in the late afternoons or early evenings. This is the time when they’re most likely to be home and not too busy. Don’t bombard patients with phone calls, instead make sure to stagger the calls with reminder postcards.
  • When sending out reminder postcards, it’s a good idea to offer some kind of patient reactivation special. Additionally, keep note of and send cards out for patients’ birthdays or anniversaries. This boosts loyalty to your office and helps to keep you in the back of your patients’ minds.
  • Monitor your attempts to reactive inactive patients with numbers and statistics. This will allow you to determine which of your strategies are working and which are not. Once you have this information, you can fine-tune your reactivation attempts and become more successful at it.
  • Lastly, we recommend avoiding reaching out to patients who have a history of not showing up for appointments. These chronic no-shows can end up costing your dental practice more money in the future.

Patient reactivation is an important part of making sure that your dental office runs smoothly and more successfully. If you need help with your reactivation attempts or putting together a reactivation plan, please contact CTC Associates today. Buy a dental practice, find dental practice for sale, and dental practice sales are all apart of our specialty.

Posted by

Share:

Archive

Jan 15, 2019, 2:39 PM
If you’ve been considering hiring a dental consultant to help you move your practice to the next level, you may wonder how…
Dec 27, 2018, 1:23 PM
There may be a time during your career as a dentist that it becomes necessary for you to take a leave of absence. This can…
Dec 10, 2018, 3:54 PM
Reactivating your inactive dental patients can be a task that often gets pushed to the back burner. This is because the…
Nov 26, 2018, 3:29 PM
It can be difficult for dentists to believe that their dental practices can fall victim to fraud. However, David Harris, a…
Nov 9, 2018, 12:37 PM
There are many dental offices out there that function more like a bank than a dental practice. For example, if you perform…

Our Blog

#
How Hiring a Dental Consultant Can Improve Your Practice
If you’ve been considering hiring a dental consultant to help you move your practice to the next level, you may wonder how…
#
Preparing Your Dental Practice and Staff for Your Leave of Absence
There may be a time during your career as a dentist that it becomes necessary for you to take a leave of absence. This can…
#
Tips on How to Reactive Inactive Dental Patients
Reactivating your inactive dental patients can be a task that often gets pushed to the back burner. This is because the…
#
5 Ways for You to Protect Your Dental Practice from Fraud
It can be difficult for dentists to believe that their dental practices can fall victim to fraud. However, David Harris, a…