Up to 85% of prospective dental patients will check online reviews of dental practices before they schedule an appointment. Because of this, your online reviews will have a huge impact on the number of new patients coming in to your practice. It’s important that you are aware of your online reputation and that you know how to handle any negative reviews your dental practice might receive.
Obviously, the best way to maintain your online reputation would be to avoid any negative reviews to begin with! Most negative reviews stem directly from a patient feeling like they were ignored or undervalued at their dental appointment. Make sure you’re actively listening to your patients and their concerns, and that you’re taking these concerns seriously.
However, we know that even the most successful dental practice may still receive a negative review or two. It’s how you handle these reviews that could make or break you.
Before responding to or dealing with an online review of your dental practice, consider the following tips:
We know that it can be distressing to read negative reviews of your dental practice online. However, handling the situation correctly can make all the difference. For help with managing your online reputation, please contact CTC Associates today!