The Importance Of Communicating With Patients

As a busy dentist, we know that you have a lot on your plate! Running a business, managing your staff, and providing quality dental care to your patients can each be a full-time job on their own. However, it’s important that you also take time with each of your patients in order to properly communicate with them. Not only will this allow you to better practice dentistry, but it will also make your patients feel heard and understood, thus remaining loyal to your dental office.

Proper Communication With Dental Patients

Below are a few tips on making sure you’re properly communicating with your patients:

• Eye Contact – Eye contact is one of the most important parts of proper communication in any scenario. This will let your patient know that you’re truly hearing them and taking them seriously. If you seem uncaring or too busy for your patients, you may end up losing them to another dentist.

• Eliminate Distractions – Whether in person or on the phone, if you’re speaking to a patient, eliminate any distractions that could cause you to tune them out. Your patients pay hard earned money to visit you and are often nervous about their condition or the treatment they require. It’s important that they know they are your priority.

• Ask Questions – Before exiting the exam room, ask your patient if he or she has any questions or concerns regarding treatment. Many patients won’t want to ‘waste your time’ with questions they feel are ‘foolish.’ This could lead to confusion or misunderstandings. Let them know that you’re happy to answer any questions they may have in order for them to feel confident and comfortable with their treatment or condition.

If you believe that you or your staff needs assistance with phone or communication skills, please contact CTC Associates today.