According to Google, 77% of patients searched for their doctors online before booking an appointment. The third most popular activity on the web is searching for healthcare solutions. In this digital era, patient feedback is everything, and self-referrals will set you apart from your competition.
In the 5 seconds that the patient reviews your website and patient testimonials, you have to capture their trust and communicate your expertise as a medical professional. So, let's talk about 5 ways to increase patient reviews and enhance your patients' overall experience.
Doctors receiving 5-star reviews have shorter wait times for patients compared to those having longer wait times. In addition, your punctuality can significantly improve patient satisfaction by creating strong relationships because patients feel valued and respected.
Traditional feedback is more personal and engaging, but leveraging analytical tools into your feedback systems will help you gain better insights into patient experiences and formulate strategies accordingly.
Welcoming everyone with a big smile on your face is a no-brainer. No matter how bad your day went, there is no excuse to take the frustration out on patients. Understandably, you might not feel cheerful at all times, but it is the general rule of thumb.
Believe it or not, your patients will bring you way more referrals than other marketing techniques or tools. So find ways to improve the patient experience by listening to what they have to say and take your practice to the next level.
Do not let one bad review upset your progress, and keep moving forward in your effort to improve patient satisfaction. Occasional negative reviews are inevitable but ensure that your patients have a safe space to communicate their concerns and get a timely response from your side.
For more information, please feel free to reach out.